Privacy Policy

1. Introduction

This Privacy Policy describes how IT Service Nepal Pvt. Ltd. ("Udyot", "we", "our", or "us") collects, uses, and shares information about you when you use our website and software products (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide: Account registration details (name, email, phone, company name), billing information (processed securely — we do not store card numbers), business data you enter into the platform (your data, not ours), and communications you send us.

Automatically Collected: Usage data (pages visited, features used), device and browser information, IP address and approximate location (country/city level), and cookies.

3. How We Use Your Information

• To provide, maintain, and improve the Services
• To process transactions and send billing notices
• To send product updates, security alerts, and support communications
• To monitor and analyze usage trends to improve user experience
• To detect, investigate, and prevent fraudulent or illegal activities
• To comply with legal obligations under Nepal law

4. Data Storage and Security

Your data is stored on secure servers with AES-256 encryption at rest and TLS 1.3 encryption in transit. Business data you enter belongs to you — we act as a data processor and will never access, sell, or use your business data for our own purposes without your explicit written consent.

5. Data Sharing

We do not sell your personal information. We may share your information with service providers that help us operate our services (bound by confidentiality agreements), if required by law or valid legal process in Nepal, or in connection with a business transfer (you will be notified).

6. Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Export: Download all your business data at any time from within the platform
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, contact: [email protected]

7. Cookie Policy

We use cookies to maintain your login session, remember your preferences, and analyze traffic via analytics tools. You can disable cookies in your browser settings, though some features may not work properly.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Business data is deleted within 90 days of account closure upon request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website.

10. Contact

Privacy Officer: IT Service Nepal Pvt. Ltd., Munalpath, Biratnagar, Nepal
Email: [email protected]