POS Returns and Refunds
Counter returns in Udyot ERP are real accounting events, not till adjustments. Every return posts a genuine Credit Note, brings stock back in at cost, and can never exceed what was originally billed — the same discipline Nepal’s VAT rules expect from any tax document.
Processing a return
- Open Sales / Returns… — it lists the shift’s sales.
- Pick the original sale and click Return….
- Enter the quantities coming back. Each line is capped at what is left to return — you cannot return more than was sold, even across multiple partial returns.
- Choose the refund: cash back or store credit (a gift card).
On completion, a Credit Note posts against the original invoice, stock re-enters at cost, and the refund records against the shift.
The rules the till enforces
- Refunds can never exceed what was billed — the cap follows the original invoice, line by line.
- A walk-in customer must be refunded in full — there is no anonymous credit balance to park a partial refund on.
- Store-credit refunds issue a gift card — the value moves to a stored-value liability instead of leaving the drawer. See gift cards for how that value is accounted.
Why you cannot just edit the original bill
An issued tax invoice is final under Nepal’s VAT rules — for everyone, always. Udyot ERP enforces that in software: sales invoices and credit notes cannot be edited, cancelled, or deleted from any screen. The Credit Note is the correction mechanism, and it nets correctly into your VAT return and IRD registers. Fix a wrong Sales invoice with a Credit Note; fix a wrong Credit Note with a Debit Note.
Returns and your numbers
Dashboard takings and sales analytics are shown net of returns, so a heavy-returns day reads honestly. The Z-report reflects the refund in the tender it was given in — cash refunds reduce expected drawer cash; store-credit refunds do not.